Delivery Policy
- The selected delivery time is an estimate and depends on location and route.
- Delays may occur on weekends and holidays.
- If a product is damaged upon delivery, the recipient should refuse it and contact Customer Care immediately.
- Any delivery issues must be reported within 4 hours; after this period, replacements or refunds will not be processed.
- Severely damaged products will be replaced within 6 hours.
- Minor cosmetic issues (e.g., missing name/message, decoration problems, or packaging issues) are not eligible for refunds or replacements unless severely damaged.
- If a delivered product does not meet expectations, contact Customer Service within 4 hours for resolution.
- We attempt delivery only once. If a perishable product needs re-delivery, an additional charge may apply. The order will be marked as delivered in the following cases:
- Incorrect shipping address
- Locked premises
- Unreachable contact number
- Recipient refusal
- Delivery made to a neighbor or as per recipient’s instructions
- Recipient unavailable